Front Desk Agent

Job description / Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

What you will be doing:
- Take initiative to add a personalized experience
- Consistently offering friendly, professional, and proactive guest service
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
- Following departmental policies, procedures, and service standards
- Maintaining a safe working environment and following all safety policies and procedures

- Proficient in the English language (verbal & written), Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Computer literate in Microsoft Window applications
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Hospitality Diploma is an asset
- Must be flexible in terms of working hours
- Must have the ability to handle cash effectively and accurately

Additional Information

Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai's city center.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.