Job closed
Ref: HP698-9098
Job description / Role
FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors.
FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.We are looking to hire a Divisional Manager o manage all CE Product Sales, Aftermarket and Service activities within the UAE. This includes development of strategic plans, preparation of annual budgets and business plans, setting and monitoring of business objectives and KPI's. Thejob holder will be responsible for the total management of CE Profit & Loss account.
The main accountabilities include:
* Assuming country wide sales and profit responsibility for the Division; preparation of annual forecasts, budgets and targets (Sales, Service & Parts), and ensuring they are achieved and exceeded.
* Exploring new business avenues- initiating market research, feasibility studies and business plans.
* In conjunction with National Service & National Aftersales Managers, developing & implementing customer support strategies (Customer Support Agreements, Spare Parts Campaigns, Consignment Stock Proposals etc).
* Stock Planning and managing stock turn days.
* Key Account Management (including negotiation & finalization of key contracts).
* In conjunction with the Finance Manager and the MD, setting and controlling key performance indices - KPI (financial and business specific).
* Management of customer complaints and analyzing complaint statistics.
Requirements:
The successful candidate will have:
* An engineering or business administration qualification.
* Extensive knowledge of CE equipment.
* At least 12 years of industry experience (Construction Equipment) of which past 5 years should be in a senior management capacity with full P&L responsibility.
* Knowledge of industry specific performance indices such as market share, aftermarket absorption, parts & service retention.
* Knowledge of dealer operating standards.
* Awareness of P&L in an equipment environment.
* Understanding the supplier-dealer-customer dynamics.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.