Digital Analyst

Job description / Role

Synopsis

To help answer the highest value analytical problem statements posed by different teams and departments across Etihad Airways to the Digital & eCommerce team.

Reporting to the Digital Analytics Manager and working under the guidance of the Digital Engagement Senior Manager, he/she should leverage their advanced analytical skills and leverage the wider analytical toolkit, to analyse and visualize Etihad's digital and enterprise data resources. Also, he/she should have strong communication and interpersonal skills, to effectively work across a multi-disciplined environment.

He/she will be encouraged to develop their skills and techniques for the analysis of data and problem solving, to stay up-to-date with industry leading Digital Analytics capabilities.

Accountabilities

- Analyze requirements and identify or design the solution to a problem
- Execute complex, ad-hoc analyses utilizing Etihad's wider analytical toolkit proactively looking for further insights and root cause
- Summarize / visualize results and highlight likely insights for the business translator to develop
- Maintain documentation repository of solutions, to include methodology
- Identify opportunities for automation and improvements to approach in each analysis performed, make recommendations to wider team as to priorities for further development
- Develop and maintain proficiency with Adobe, Google Analytics, Tableau, Power BI and other advanced analytic and database tools, in-house data sets, and other resources
- Will be encouraged to develop one or more specializations in Etihad's key analytical disciplines (see required skills) and become the 'go-to' person among peers in that field. Act as an expert and coach to wider analytics team

Education & Experience

- Minimum 3 years of relevant experience in digital analytics, reporting and database management and/or Data Science models used in commercial/digital processes. Experience within the aviation industry in the areas of Digital Analytics, Business Analytics would be preferred
- Minimum Bachelor's degree in Computer Science, Statistics, Information Technology or related field. Additional qualifications in analytical disciplines and techniques an advantage
- Proven track record of managing successful digital analytical models and reporting.
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
- Good project management skills, with the ability to manage multiple projects simultaneously.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonization.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.