Design Consultant - Genesys

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role :

The Certified Enterprise Architect / Design Consultant will lead the design and implementation of cloud-based solutions including but not limited to AWS and Azure platforms, tailored to the banking sector's operational needs. This role is pivotal in integrating Genesys contact center solutions with core banking systems to enhance customer service capabilities and operational efficiencies

What you will do :
- Design and implement scalable and secure cloud architectures aligned with banking operational requirements.
- Integrate Genesys contact center solutions with core banking systems to improve customer service delivery.
- Ensure high availability and performance of cloud-based services (AWS, Azure) supporting banking operations.
- Provide technical leadership and guidance to ensure compliance with enterprise architecture standards.
- Collaborate with stakeholders to identify and implement innovative technology solutions.
- Drive continuous improvement by evaluating emerging technologies and industry trends.
- Monitor and report on the performance of implemented solutions against defined KPIs.

Accountabilities
- Lead architecture design and implementation for cloud-based solutions.
- Integrate Genesys contact center solutions with core banking systems.
- Ensure compliance with enterprise architecture standards.

Required skills to be successful :
- Expertise in cloud architecture and services (AWS, Azure).
- Proficiency in integrating Genesys contact center solutions with banking systems.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to drive technology initiatives from concept to completion.

What equips you for the role :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Certification as an Enterprise Architect (e.g., TOGAF, AWS Certified Solutions Architect, Azure Solutions Architect).

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.