Data & Demand Management, Senior Manager

Job description / Role

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution, winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD is embarking on a transformative journey to modernize its use of data and operationalize its data strategy and operating model. The data strategy is underpinned by design principles of revenue generation, increasing operational efficiency, and improving financial and regulatory controls. Effective and well-governed data will also aid in improving the outcomes of various analytics and AI use cases that the bank aims to implement.

We are seeking an experienced Senior Manager in Data and Demand Management to drive critical elements of the data strategy. This role involves integrating metadata from various sources, implementing data catalog tools, and administering role-based access to data across the bank. The Senior Manager educates and supports data stewards and users, liaises with vendors for issue resolution, and communicates updates to stakeholders. This role is responsible for managing and overseeing the bank's metadata, reference data, and master data assets to assure data accuracy, consistency, and quality throughout the bank. Additionally, this person is responsible for demand management and overseeing, collating, and prioritizing data and reporting demand across the bank. This person will enable data-driven decision-making processes and facilitate overall effective data governance in the bank.

Principle Accountabilities

- Develop and manage the bank's metadata management framework in collaboration with business data owners, stewards, and custodians.

- Responsible for creating, implementing, and maintaining master and reference data management framework and strategy that aligns with the bank's goals and objectives.

- Liaise with the business and technology teams to identify, create, and update technical and business metadata.

- Define and establish a workflow for automation and maintenance of the data catalog.

- Research and identify technology solutions for metadata, reference data, and master data management.

- Implement and oversee the technology solutions for maintaining its effectiveness and alignment with metadata management and reference and master data management policies.

- Oversees a team of analysts to analyze and enrich master data elements and optimize the data flow between users and stakeholders.

- Manage and maintain metadata systems by monitoring system performance, diagnosing and troubleshooting issues, and making necessary changes to optimize system performance.

- Integrate metadata from various sources, maintaining accuracy to support bank operations and creating comprehensive data lineage.

- Act as the first point of contact for data catalog users, business data stewards, and IT system custodians for all data catalog/metadata-related queries

- Administer business metadata, access controls, and data lineage to promote best practices.

- Diagnose and optimize metadata system performance, liaising with vendors for issue resolution.

- Establish master and reference data standards across the bank, collaborating with internal teams and external vendors to implement master data solutions.

- Understand end-to-end the flow of data within systems and applications of their data domains, so that they can help build and maintain a data lineage.

- Stay current on emerging trends and technologies in data management and incorporate best practices into bank policies.

Demand Management

- Define and implement performance and quality assessment frameworks for Data Demand Management, including metrics, KPI, and other relevant indicators to ensure transparency and operational performance, such as continuous dashboards and reporting.

- Define budget and resource requirements, ensuring that the business units' data demand is being met cost-effectively.

- Evaluate and implement strategies for resource scalability and flexibility to accommodate the bank's evolving data demands.

- Define the implementation of a comprehensive Data Demand Management structure and related processes in collaboration with other departments to ensure alignment with the bank's business objectives.

- Prepare comprehensive information packs for senior management, offering insights into the bank's data demand pipelines, data demand trends, and departmental performance.

- Develop and implement demand forecasting models to anticipate future data needs and ensure the bank's infrastructure can scale accordingly.

- Collaborate with business units to prioritize data demand requests, aligning them with strategic objectives and ensuring efficient allocation of resources.

- Conduct regular reviews and audits of the data demand management processes to identify areas for improvement and implement necessary enhancements to optimize performance.

Master's degree preferred or at least a Bachelor's degree in computer science, data science, information technology, or a related field; advanced degree preferred.

10+ years in data management, data governance, metadata management, reference, and master data management

3+ years in demand management for large data management, data governance, data visualization, data analytics, and AI projects.

5+ years of managerial/supervisory experience leading a data team.

5+ years of banking or financial services experience.

Led at least 1 large data transformation program end-to-end.

Proficiency in metadata technologies, data cataloging tools, and a strong understanding of data modeling for banks.

Excellent communication and relationship-building skills, with a high level of business acumen in banking industry practices.

Knowledge of regulatory requirements related to data and demand management.

Understanding of regulatory use cases enabled through effective metadata management in Banks.

Knowledge of at least 1 data cataloging tool with practical experience in overseeing and implementing it for a large organization preferably in the banking industry.

Hands-on proficiency in at least one of these tools: Microsoft Azure Purview, Informatica IDQ, Informatica IICS, or Collibra.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.