Customer Service Manager

Job description / Role

We are a team of lawyers, tax consultants and accountants united by the international UPPERCASE infrastructure.

We are a company that is engaged in legal business start–up all over the world. We have more than 4,000 customers, 5 branches in 2 countries around the world. We have an international team and our employees work from: UAE, Kazakhstan, Russia, Georgia, Poland, Ukraine, Belarus, Latvia, Cyprus, Kyrgyzstan, Portugal, Vietnam, Armenia, Spain, Bulgaria, China, Hungary.

We are opening a search for a new employee in the accounting outsourcing department of the UAE "Project manager" (customer service manager).

From us:
• Working for an international company that is in an active stage of growth
• We are ready to discuss the income level at the interview, depending on your experience and competencies
• Work in our office at JLT on schedule 5/2, 9:00-18:00
• Registration under the Labor Code, a work visa and medical insurance.

What will need to be done:
• To consult clients on accounting and tax support services;
• To make commercial offers;
• Fill out and conclude client contracts;
• Control the receipt of payment;
• Interact with performers, monitor the timeliness of service execution;
• To manage clients in Bitrix24 and AMO-CRM;
• Make additional sales to customers;
• To carry out measures to retain customers and return customers to the company, accompany customers and provide support for the entire period of cooperation with the company.

• Higher education (Faculty of Accounting/Taxation/Auditing/Finance/Economics - required);
• Language skills: perfect Russian (Russian-speaking clients) and English from B2;
• Work experience as an accountant or in the customer service department: Project manager/Customer Service Manager/Relationship manager/Sales manager, etc;
• Stress resistance;
• High communication skills.

Salary:
AED 12,000 per month inclusive of fixed allowances.

About the Company

We are actively developing organization with 11 years of experience, whose main field of activity is aimed at providing qualitative and productive legal and financial consulting for international and local businesses.