Clinic Manager - Cosmetic Clinic

Job description / Role

Clinic Management Responsibilities:

• Collaborate with the Management to develop the business plan for the Cosmetic Clinic under the Group's standards.
• Define strategic and operational goals for the clinic.
• Support the Heka Management in setting pricing strategies for cosmetic services and products sold within the clinic, based on market analysis.
• Implement quality control measures and monitor key performance indicators (KPIs) for the clinic.

Operational Management:

• Oversee the day-to-day operations of the clinic, including patient scheduling, staff management, and resource allocation.
• Ensure compliance with UAE Ministry of Health (MOH) regulations, licensing requirements, and industry best practices.
• Manage patient flow, ensuring efficient service delivery and reduced waiting times.
• Implement and maintain Standard Operating Procedures (SOPs) that adhere to UAE health regulations and enhance clinic efficiency.
• Liaise with regulatory authorities for clinic inspections, license renewals, and adherence to safety protocols.

Regulatory Compliance (MOH):

• Ensure the clinic operates in full compliance with the UAE Ministry of Health guidelines, including those related to medical equipment, facility hygiene, patient care, and staff qualifications.
• Prepare for and manage MOH inspections and audits, ensuring all documentation, licenses, and certificates are up-to-date.
• Stay updated on any changes to UAE healthcare regulations and implement necessary adjustments within the clinic and ensure all medical staff are licensed and certified as per MOH standards.

Financial Management:

• Manage clinic budgets, monitor expenses, and optimize financial performance to meet revenue targets.
• Oversee billing, insurance claims, and payments, ensuring accuracy and compliance with UAE regulations.
• Prepare financial reports, analyze performance data, and present findings to upper management.
• Implement cost-saving measures while maintaining high standards of service.

Staff Management:

• Recruit, train, and manage clinical and administrative staff, including nurses, and administrative personnel.
• Provide regular performance feedback, conduct appraisals, and foster a positive work culture.
• Develop staff schedules to ensure optimal coverage during clinic operating hours.

Patient Experience & Client Relations:

• Maintain high standards of customer service and ensure patient satisfaction at every touchpoint.
• Handle patient inquiries, concerns, and complaints professionally and in line with UAE healthcare guidelines.
• Ensure that patients receive clear information about procedures, treatments, risks, and post-care instructions in compliance with MOH standards.
• Collect and analyze patient feedback to continuously improve the patient experience.

Marketing & Business Development:

• Develop and implement marketing strategies to promote the clinic’s dermatology and aesthetic services, both online and offline.
• Stay updated on market trends and innovations in dermatology and aesthetics, adapting clinic offerings as needed.
Work closely with marketing teams to execute events, promotions, and partnerships to drive clinic growth.
• Build relationships with local businesses, influencers, and medical professionals to increase the client base.

Inventory & Supplier Management:

• Manage procurement and inventory of clinical supplies, products, and medical equipment.
• Work with local and international suppliers to negotiate contracts and ensure cost-effective purchasing.

Health & Safety Management:

• Ensure that clinic hygiene standards meet MOH requirements and that infection control protocols are strictly followed.
• Oversee the maintenance of medical equipment, ensuring it is regularly serviced and complies with MOH safety regulations.
• Implement safety protocols to safeguard patients and staff, including emergency response plans in accordance with UAE health and safety regulations.

Product Use Within the Clinic:

• Ensures the skincare products are effectively used in clinical treatments and available for sale inside the clinic.
• Collaborate with the marketing team to raise brand awareness and support in-clinic product sales.

• Bachelor's degree in healthcare administration, health services administration, or similar.
• 7–12 years of experience in managing a healthcare facility or clinic, specifically in dermatology or skincare.
• Proficiency in spoken and written English and Arabic.
• Valid UAE Driving License
• Strong leadership and management skills
• Knowledge of dermatologic procedures and skincare products
• Familiarity with healthcare regulations and compliance in the UAE.
• Financial acumen for budget and resource management.
• Proficiency in clinic management software and electronic health records systems.
• Awareness of advancements in dermatologic technology and skincare products.
• Excellent written and verbal communication skills
• Strong interpersonal skills.
• Analytical and observational capabilities
• Commitment to personal and team development

About the Company

A leading holding company in UAE.