Butler

Job description / Role

As a Butler at Delano Dubai, you will provide sophisticated, luxury service tailored to each guest's individual needs with the utmost discretion. Your role involves delivering personalized experiences, managing exclusive requests, and ensuring an unparalleled level of service that reflects the hotel's commitment to elegance and sophistication.

Responsibilities:

- Personalized Service: Deliver bespoke service by anticipating and fulfilling guest needs with sophistication and discretion, ensuring each experience is tailored to individual preferences.
- Guest Relations: Build and maintain strong, personalized relationships with guests. Address and resolve requests or issues promptly and professionally to enhance their stay.
- Room Management: Oversee and manage guest rooms, ensuring they are impeccably maintained and stocked according to the highest standards of luxury.
- Exclusive Requests: Handle exclusive and complex guest requests, including special arrangements, reservations, and unique experiences, with the utmost confidentiality and efficiency.
- Coordination: Collaborate with other hotel departments to ensure seamless service delivery and uphold the hotel's luxury standards.
- Event Assistance: Assist with organizing and executing private events, in-room dining, and special occasions, ensuring every detail reflects the hotel's sophisticated standards.
- Service Protocols: Uphold and enforce the hotel's service protocols and luxury standards, ensuring consistency in guest experience.
- Team Collaboration: Work closely with the Butler team to share best practices, address challenges, and maintain a cohesive approach to service excellence.
- Safety and Confidentiality: Adhere to stringent safety protocols and maintain guest confidentiality at all times. Participate in safety briefings and ensure all procedures are followed.
- Appearance and Conduct: Maintain an impeccable personal appearance and professional demeanor, setting a high standard for guest interactions.

- Luxury Experience: Proven experience in a luxury hospitality environment, demonstrating a strong ability to provide sophisticated and discreet service.
- Exceptional Skills: Exemplary communication and interpersonal skills, with a refined approach to guest interactions and service delivery.
- Operational Knowledge: Proficient in luxury hotel operations and management software, with a deep understanding of sophisticated service protocols.
- Educational Background: Relevant educational qualifications, such as a Bachelor's degree in Hospitality Management or equivalent experience, preferred.
- Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity-we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

At Delano Dubai, the role of Butler is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated, discreet service will be crucial in maintaining the hotel's reputation for luxury and elegance.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.