Business Relationship Manager (Senior)

Job description / Role

Job Location - UAE (Onsite)

Role Highlights

- Manages business senior stakeholder relationships, short term and medium-term demand needs, and expectations
- Identification, analysis, management, monitoring, and improvement of stakeholder relationships
- Manages Service Levels Agreements with business
- Manages & follows Incidents related to Digital Services in coordination with DIT support teams
- Manages & Coordinates Requirements and follow-up meetings with Business
- Monitors and manages Service Readiness and Change Management in conjunction with Business
- Understands Business context and how their requirements and expectations can be met with DIT enablement
- Coordinates with Executive Director and Sector Heads the execution of commitments
- Manages Digital Sevice KPIs with stakeholders
- The key objectives are to improve the relationship between Business and Digital Technology as enablers.
- Manage and assure Quality of Service delivery.
- Ensuring conflicting stakeholder requirements are mediated appropriately
- Handle stakeholder's complaints and escalations well through a sympathetic process

Technical Skills

- Experience in Digital Transformation understands the standard technology components and capabilities (Portals, integration, Core engine)
- Knowledge in how Digital services are designed, develop and deployed (in a standard fashion with modern technologies)
- Knowledge in Pension, Financial Services, and Insurance will be appreciated.

Soft Skills

- Arabic Speaker (Must)
- Communication
- Collaboration
- Leadership
- Understand and solve business problems
- Empathy

About the Company

Staff Connect is the rapidly developing best IT outsourcing company in UAE. We offer to our respective clients the best possible service like sourcing services for permanent, temporary, and agreement-based recruitment. Since commencing conductions, the entities have seen fast development achieved solely through firm business rapports and deliver reliable and meaningful services to our clients.