Business Process Lead, SAP S/4HANA & IDP

Job description / Role

Business Process Lead, SAP S/4HANA & IDP | Al-Futtaim Automotive | Strategy & Transformation

Job Requisition ID: [[163245]]

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

As the Business Process Lead for SAP S/4HANA & Intelligent Data Platform (IDP), you will play a pivotal role in leading the design, optimization, and implementation of business processes within the SAP S/4HANA and IDP environment. Reporting to the Program Manager, SAP S/4HANA & IDP, and with a dotted line reporting to the respective Business Process Expert in the Automotive division, you will collaborate closely with cross-functional teams to ensure alignment between business requirements, technology solutions, and industry best practices. This role requires strong leadership, business acumen, and technical expertise to drive process excellence and enable digital transformation within the organization.

What you will do:
- Business Process Analysis: Lead the analysis of existing business processes and workflows to identify inefficiencies, gaps, and improvement opportunities. Work closely with Business Process Experts to gather requirements, define objectives, and prioritize initiatives for process optimization.
- Solution Design: Collaborate with technical teams, architects, and Business Process Experts to design SAP S/4HANA and IDP solutions that address business needs and align with industry best practices. Ensure that proposed solutions are scalable, sustainable, and fit-for-purpose.
- Process Optimization: Develop and implement strategies to optimize business processes within the SAP S/4HANA and IDP environment. Streamline workflows, eliminate redundancies, and automate manual tasks to improve efficiency, agility, and quality.
- Change Management: Support change management efforts to facilitate the adoption of new processes, systems, and tools. Engage stakeholders, communicate project updates, and provide training and support to ensure smooth transition and minimize resistance.
- Performance Monitoring: Define key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of business processes within SAP S/4HANA and IDP. Monitor performance data, analyze trends, and identify areas for improvement.
- Collaboration and Alignment: Foster collaboration and alignment between business units, IT teams, and other stakeholders to ensure that business processes are aligned with organizational goals and objectives. Facilitate cross-functional workshops, meetings, and working groups as needed.
- Continuous Improvement: Drive continuous improvement initiatives to enhance business processes and maximize the value of SAP S/4HANA and IDP investments. Identify opportunities for innovation, standardization, and best practice adoption.
- Risk Management: Identify, assess, and mitigate risks associated with business process changes and system implementations. Develop contingency plans and escalate issues to senior management as needed to ensure project success.

Required Skills to be successful:
- Bachelor's degree in related field
- Minimum of 8 years experience
- SAP S/4Hana certified
- Good communication & presentation skills

About the Team:
You will be reporting to SAP Product Owner

What equips you for the role:
- Bachelor's degree in business administration, information systems, or a related field.
- 8+ years of experience in business process analysis, design, and optimization, with a focus on SAP S/4HANA and IDP implementations.
- Strong understanding of SAP S/4HANA modules, business processes, and integration capabilities.
- Experience leading cross-functional teams in complex, multi-disciplinary projects.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work effectively in a matrixed organization with dotted-line reporting relationships.
- Knowledge of automotive industry processes, best practices, and regulatory requirements is preferred.
- SAP certification(s) in relevant modules or areas of specialization is a plus.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.