Associate Director - Safety & Security

Job description / Role

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the role

The safety and security of our captains, customers and colleagues is paramount to Careem's mission and is a strategic priority. This role will have a significant impact on the Safety and Security team's mission to make Careem the safest platform in the region by leveraging technology, people and processes.

What you'll do

- Safety and Security Strategy: Develop and execute a comprehensive safety strategy that aligns with Careem's mission to ensure the safety of Captains, customers, and colleagues. Shape and co-create the safety vision and roadmap in collaboration with key stakeholders.
- Policy and Process Development: Create and implement safety policies and processes to drive safety performance and meet business objectives. Ensure continuous process improvement through regular evaluations.
- Incident Management and Investigations: Oversee incident management including response and escalation protocols. Lead investigations into safety and security-related issues, including support for anti-fraud and compliance teams.
- Law Enforcement and Stakeholder Engagement: Maintain and develop relationships with law enforcement agencies and other relevant stakeholders. Drive the implementation of safety and security initiatives across various locations.
- Innovation and Automation: Recommend and implement innovative solutions to address safety and security challenges. Collaborate with operations and central teams to automate and systematize scalable safety processes.
- Thought Leadership and Continuous Improvement: Act as a thought leader in safety and security, influencing internal and external stakeholders. Drive continuous improvement initiatives within the safety and security framework.

The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile, and collaborative. Additional qualifications include:

- Experience: At least 10 years of experience in a corporate security/safety context. Experience in the transportation industry is an advantage.
- Hands-On Experience: Proven experience with designing, implementing, and auditing physical and electronic security systems, travel security programs, and incident management principles.
- Investigations and Anti-Fraud: Desired experience in investigations and/or anti-fraud.
- Project Management: Project management experience is a distinct advantage.
- Operations and Safety: Desired experience within operations and safety and a proven track record of success with metric driven results .

Skills

Careem is a super fast-paced multi-cultural environment. The ideal candidate should have demonstrable skills and the personality, dedication and sense of urgency to exceed performance expectations. Other desired skills include:

- Problem Solving: Strong problem-solving abilities.
- Organizational & Project Management: Proven organizational and project management experience.
- Communication & Presentation: Strong communication and presentation skills to engage and influence stakeholders and leadership.
- Flexibility: Willingness to respond to out-of-hours issues, if required.
- Technical Proficiency: Proficiency in Microsoft Office (PowerPoint, Excel, and Word) ang Google Workspace is necessary.
- Language: Fluent in English, verbal and written. Arabic language skills are an advantage.

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.