Assistant Store Manager - H&M

Job description / Role

Assistant Store Manager - H&M - UAE

Job Profile: Assist the Store Manager in, & lead by example to, maximize store contribution through exploiting every opportunity to drive sales, reduce stock loss, capitalize on merchandising opportunities & maintain cost controls. Support the Store Manager to deliver a highly developed & motivated team whilst ensuring individual, & store compliance with all company policy & procedure, audit & country law. Act as the Manager in Charge in the absence of the Store Manager

Key Performance Areas to include but not limited to:

Actively use sales information to make business decisions to maximize sales opportunities through commerciality and outstanding customer service
- Provide clear direction and ensure co-operation between management & store teams
- Ensure sales team deliver highest possible levels of customer service in store & that this is prioritized at all time to maximize sales
- Assist in achieving company sales targets
- Ensure the Store consistently reflects highest possible standards of merchandising, housekeeping and recovery
- Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned
- Accurately & efficiently communicate any stock issues, ideas or recommendations to Store Manager
- Actively seek & exploit additional opportunities to promote sales
- Ensure shop floor cover is planned to have the right people in the right place at the right time
- Ensure that all merchandise is correctly received & displayed on the sales floor
- Work with Department Managers to follow H&M visual guidelines, ensuring all garments are displayed on the shop floor & garment care standards are consistently maintained
- Be aware of the current season trends & visual layout
- Ensure that Department Managers are well informed of the collection, advertising campaigns, promotions, sales activities & other company projects
- Encourage & develop the Department Managers & Visual Merchandisers to deliver the highest possible standards of visual impact, merchandising & layout within divisional guidelines
- Consult with Store Manager & Visual Merchandisers on store layout, stock positioning & visual enhancement
- Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures, coach, develop and mentor the store team
- Develop one's own team within the store in liaison with Operations, HR and Training Depart
- Ensure the highest possible standards of customer service are offered on a daily basis

Knowledge:

English essential, Arabic preferred

Experience:

Previous management experience within a retail environment

Skills:

IT literate

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.