Assistant Housekeeping Manager

Job description / Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description:
- Supervise and coordinate daily housekeeping operations, ensuring tasks are completed efficiently and to standard.
- Assist in scheduling and training housekeeping staff, conducting performance evaluations, and ensuring compliance with hotel policies.
- Ensure adequate staffing levels and manage employee shift schedules.
- Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness standards are met.
- Address any housekeeping issues or complaints raised by guests in a timely and professional manner.
- Work closely with other departments to ensure smooth operation and guest satisfaction.
- Monitor inventory levels of cleaning supplies, linens, and other housekeeping-related materials.
- Place orders for supplies and manage stock rotation to avoid wastage.
- Ensure proper handling and storage of all cleaning products, in compliance with health and safety standards.
- Ensure that all housekeeping activities comply with health and safety regulations, including the proper use of cleaning equipment and chemicals.
- Conduct training sessions for staff on safety protocols, hygiene standards, and guest room cleaning procedures.
- Maintain accurate records of housekeeping activities, including staff attendance, room cleanliness reports, and inventory usage.
- Prepare daily and monthly housekeeping reports for management.
- Handle guest requests, complaints, or special needs with professionalism and efficiency.
- Collaborate with the Front Office and Maintenance teams to address guest room issues and maintain a high level of service.

- Education : Bachelor's degree or diploma in Hospitality Management or related field preferred.
- Experience : Minimum of 2-3 years in a supervisory role in housekeeping, preferably in a hotel setting.

Technical Skills:
- Proficiency in hotel management software and MS Office.
- Knowledge of housekeeping equipment, materials, and safety procedures.

Key Competencies:
- Strong leadership and communication skills.
- Excellent organizational and time-management abilities.
- Attention to detail and commitment to maintaining high standards of cleanliness and guest satisfaction.
- Ability to handle pressure and resolve issues in a fast-paced environment.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.