Agile Delivery Manager - Commercial

Job description / Role

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'.

Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as an Agile Delivery Manager.

Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive the success at Emirates Group.

As an Agile Delivery Manager in Commercial Portfolio you will be responsible for planning, leading, organising and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using fit-for-purpose (Agile, Scrum, Kanban, Waterfall) methods in a fast paced environment that may involve multiple business units.

In this role you will:
- Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
- Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
- Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving.
- Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example.
- Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
- Drive Quality and ensure the Definition of Done (DOD) is being followed, ensures each team member is fully engaged in the stories and making a meaningful contribution.
- Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
- Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, leveraging cross functional team skills to improve product backlog throughput, and mentoring and developing team members.
- Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
- Support the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives.
- Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc.
- Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team.
- Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.

- Degree or Honours in Computer Science or similar subject.
- Certification: Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ years of practical application of the Scrum Management discipline.
- 8+ Years of working experience in Information Technology (Relevant experience including: Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation).
- Experience in agile delivery within the context of a large technology change programmes.
- Experience driving Request for Tenders (RFT) from initiation to completion, encompassing all intermediary processes.
- Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.
- Good architectural knowledge of large-scale systems.
- Ability to effectively communicate specialist information in an understandable format to all stakeholders focusing on core scrum values of openness, honesty and respect.
- Hands-on leader with strong people skills.
- Experience in airline domain preferably in airline commercial aviation.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.