Aftersales Systems Manager

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
Come join our team at Al Futtaim Global Aftersales, a leading name in the automotive aftersales sector. The Aftersales Systems team, integral to the Aftersales Centre of Excellence, plays a crucial role in supporting all IT projects and initiatives. This team ensures alignment and support for all Aftersales data and analytics needs.

As an Aftersales Systems Manager, you will oversee the strategic implementation of the aftersales division's roadmap through the utilization of systems, websites, and data. Join us and drive the future of automotive aftersales with innovation and excellence.

What you will do
- Develop a funnel of future system ideas to set-up and commercialise for the aftersales part of Automotive business
- Own operational management of systems in the aftersales division
- Engage with the internal and external technology experts to determine the best implementation methods and guide them to deliver the most valuable outcomes possible
- Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
- Manage a team who is responsible for the creation and alignment of all Aftersales data
- Collaborate with the central Data Team to ensure the group data lake is maintained with accurate and correct Aftersales data
- Support in the utilisation said data to support strategic decision making.
- Identify and implement analytical requirements and opportunities to improve tactical and strategical decision making.
- Participate in a variety of projects, groups and committees.
- Deliver against our people strategy, maintain positive associate engagement.

Required skills to be successful
- Knowledge & functional experience with SAP ECC & S4 Hana
- Knowledge & experience of working in the Automotive business, ideally Aftersales
- Experience of working with multiple parties and a variety of services, with proven ability in negotiations, preferably with AGILE or other Project management qualification
- Expertise in Microsoft Office suite

About the team
The role will report to the Head of Digitisation. You will be working in a dynamic and busy Automotive aftersales environment wherein you will be dealing directly with both internal and external customers.

What equips you for the role
- Proven ability in designing motivating and implementing complex systems projects from a business angle. Examples such as Warehousing systems, process management systems, aftersales service management systems etc.
- Solid business acumen, with the ability to identify the requirement to deliver the product/service and equally adept at solving complex problems and influencing teams and management to deliver them
- Experience in communicating data to all organizational levels
- Able to multitask and deliver the result under time pressure
- Expertise in Microsoft Office suite
- Knowledge of some Data Analytics and Reporting Tools like Tableau, BIW, SAS or SAP Business Objects
- Basic understanding of data based programming languages ( SQL, R, Python etc)

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.