Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
Course Overview
Introduction
Whether on a shop floor, behind a counter or on the phone, providing effective and successful customer service is the goal of countless job roles, across all areas of industry. Enhance your skills and knowledge with this online Customer Service Skills training course. Through engaging video lessons delivered by expert instructors, you learn how to provide excellent customer service whether face-to-face or over the telephone, handle complaints, set effective goals and manage workplace stress.
Course description
Complemented by online study materials, mock exams and multiple-choice automated assessments, the Customer Service Skills Course gives you a complete overview of customer service roles and the expertise necessary to succeed in your chosen field. Each lessons focusses on a specific skill or competency, with an eye towards providing the most effective customer service possible while maintaining your personal wellbeing.
Who should take this course
Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
Career options after graduation
Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
Accreditation
CPD
Course content
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
COURSE CURRICULUM
- Understanding Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
About Course Provider
Whether you’re a beginner aiming to get your foot in the door or an established professional keeping ahead of the latest developments, our online classes are suitable for all skill levels.
One Education knows that everyone is different. That’s why we offer a range of learning styles, across a number of different subjects.
All our courses offer a variety of learning materials including video and audio lectures, online exams, test areas, as well as traditional handouts.
We cover IT skills including network maintenance, programming, coding, cyber security and more
Our design courses will help you learn the skills necessary to work in interior design, web or digital design, graphic design, and even landscape gardening,
All courses come with professional accreditation meaning you can pursue your career goals with confidence in your specialist skills and knowledge,
How to enroll?
You can book the course instantly by paying on GulfTalent.