Hostess (Hotel Restaurant)

Job description / Role

Job Description

- Greeting Guests: Welcome guests upon their arrival and ensure a positive first impression.

- Reservation Management: Manage reservations and seating arrangements to ensure efficient use of available space.

- Customer Service: Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring guest satisfaction.

- Seating Guests: Escort guests to their tables, present menus, and assist in seating arrangements according to the reservation and seating plan.

- Communication: Collaborate with the waitstaff, kitchen, and management to coordinate efficient and smooth operations.

- Maintaining Cleanliness: Ensure the cleanliness and organization of the reception area and dining section.

- Assisting with Events: During events or busy periods, hostesses may be required to assist in organizing and coordinating special functions.

- Up-selling: Promote special offers, menu items, or promotions to increase revenue.

- Knowledge of the Establishment: Stay informed about the restaurant's menu, specials, and events to provide accurate information to guests.

- Handling Reservations: Manage phone and online reservations, confirm bookings, and maintain an organized reservation system.

- Adhering to Policies: Follow company policies, procedures, and guidelines related to customer service and hospitality.

High school diploma or equivalent is usually the minimum requirement. Some employers may prefer candidates with vocational training, certificates, or degrees in hospitality management or a related field.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.