Director of Food & Beverage

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

- Achievement of budgeted food sales, beverage sales, labour costs and profitability
- Completion of guests' follow-up calls on a timely basis
- Timely analysis of Food & Beverage Prices in relation to competition
- Participation and input towards F&B Marketing activities
- Entertainment of potential and existing guests.
- Preparation of sales promotions & mailings
- Competitive analysis every six months by calling competition and gathering data such as F&B/Culinary kits, room rental rates, etc.
- Telemarketing to previous clients to inquire about possible future bookings.
- Development and maintenance of all department control procedures
- Handle all Food & Beverage inquiries and ensure timely follow up on the same business day
- To coordinate with Front Office, Room Reservations and Sales Teams regarding specific group requirements with the services & facilities offered. The Executive Chef is to be included in food related discussions
- Directly responsible for overseeing medium/small function billings with particular regard to accuracy and timeliness (48 hours)
- Completion of monthly forecast
- Attendance and participation at weekly F & B meeting and Department Head meeting
- Assist in menu planning and pricing
- Development and maintenance of department manual
- Supervision of weekly payroll input
- Be available to Hotel Staff at all times in case of emergency.
- Must have a complete knowledge of Fire Procedures.
- All other duties as directed by the General Manager or Hotel Manager.
- Participation in Manager on Duty (MOD) shifts as required.
- Assure bar inventory, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.
- Assure the maintenance of bar control policies.
- Assure completion of requisitions where deemed necessary.
- Completion of monthly inventory.
- Assure the ordering and purchasing of beer, wine, liquor, premix canisters and canned soft for Food & Beverage and vending.
- Purchasing of purchase requirements of small wares, linens requirements etc.
- Ensuring that services meet guests' specifications/requirements.
- Liaise on an on-going basis with the Sales Department to ensure all guests' needs and requirements will be met.
- Work with the Chef, Food & Beverage Manager, Restaurant Manager, and Bar Manager to ensure all arrangements and details are dealt with.
- Establish a rapport with groups to ensure guest satisfaction and repeat business.
- Minimize number of customer complaints.
- Ensure a professional attitude and proper grooming standards when on property, ready to meet or service guests at any time,
- Ensure professional attitude and company grooming standards are adhered to by the colleagues.
- Teamwork-Relations with colleagues and management.
- Quality of Food & Beverage services and department phone handling.
- Responsible for staff training and development.
- Ensure all staff has accredited certifications in Food Safety Handling and other international F&B certifications
- Department meeting being held monthly. General Manager, Hotel Manager and Human Resources Director to be notified of meetings in a timely fashion.
- Ensures the colleagues' performance appraisals are administered on a timely basis and that Personal Learning and Development Plans are in place.
- Responsible for overseeing all scheduling within the department.
- Participation towards overall Hotel Maintenance and cleanliness.
- Achieving service that exceeds expectations.
- Overall maintenance of the operation at a level in keeping with the standards prescribed.
- Report any deficiencies in equipment and facilities and ensure hotel assets are well maintained.

Requirements: