Specialist, Network & Unified Communication

Job description / Role

• Install, secure, maintain, troubleshoot, administer, and upgrade LAN (Cisco), WAN (Cisco), SDWAN (VMware VeloCloud), and WLAN devices (Aruba Cloud Central), Cisco Webex Video conference cloud and facilities, video conference in general such as Microsoft Teams, and Cisco IP Telephony and all the integration.
• Establishes technical environment by creating RFPs, designing system configuration; directing system installation; defining, documenting, and enforcing system standards, and following PMO project management.
• Participate in developing and maintaining a backup, recovery procedures, and processes.
• Maintain a Change Management process and procedures.
• Provide 3rd-level support to resolve service Desk and operation tickets as assigned.
• Working with the team and providing all support required.
• Ensure appropriately updated and patched, ensuring system security and reliability.
• Direct involvement in projects related to assigned roles.
• Work with IT and business units to identify and design new and enhance existing infrastructure.
• Play a primary role in the development, enhancement, and technical support of LAN, WAN, and WLAN, and video conferences (Cisco Webex, MS Teams), Cisco IP Telephony
• Prepare Technical specifications for network and unified communication infrastructure requirements.
• Responsible for all interfaces and integration of Network and unified communication infrastructure with other teams and functions.
• Advise on best practices and make recommendations on functionality that best supports business objectives.
• Collaborate with personnel throughout the IT organization in the implementation and support of global IT initiatives.
• Support business initiatives and complete other duties as assigned by the direct manager.
• Maintain and foster collaborative effort with all business functions and the IT teams to identify, establish, and share best practices.
• Manage all Installation and Upgrade of Network infrastructure devices.
• Reporting network and unified communication operational status by gathering, and prioritizing information.
• Design and implement short- and long-term strategic plans to ensure network capacity meets existing and future requirements.
• Design and monitor effective implementation of network and unified communication systems.
• Planning and control of budget: capex vs. opex
• Manage and ensure optimal operation of all network and Unified communications HW/SW.
• Managing national and international connectivity contracts for Internet & WAN.
• Oversees full network infrastructure including LAN, WAN & WLAN.
• Designing and Implementation of new sites, responsible for maintaining IP address schema and maintaining the network documentation.
• Managing web and video conferencing solutions including and not limited to TEAMS, and Cisco WebEx.
• Plan and build disaster recovery and business continuity framework.
• Security hardening of IT infrastructure and working closely with CISO.
• Establish and maintain service level agreements (SLA) with end users and operational level agreements (OLA) with other EBS departments.
• Supporting in design, and implementation of Inorganic growth, Carve out, Integration, Cloud migration, and critical projects.
• Prepare RFPs, scope of work reports, technical evaluation, and other documentation for IT projects.
• Test network and unified communication performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Conduct internal user awareness sessions and trainings.
• Ensure network reliability and resiliency to support on-premises and cloud-hosted services.
• Apply best practice security measures overall network and UC systems by working collaboratively with the security team.
• Work closely with vendors, outsourcers, and contractors to secure network/UC products and services.
• Institute network asset management, including maintenance of network component inventory, life cycle management, and related documentation.
• Works on special IT projects as needed

• 10+ years’ experience in IT Infrastructure.
• Specific experience in managing Networks, VoIP/Video Conference & Communications and VMware SD-WAN
• Strong technical skills and analytical skills
• Excellent communication and project management skills
• Strong knowledge of IT Infrastructure areas
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into networking issues and products as required.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

About the Company

Best Comprehensive Solutions for Information Systems Technology company was formed by a group of dedicated, dignified and experienced consultants with different school of thoughts. An organization backed by strong values, process adherence and above all a highly motivated team. We realized the current business is heterogeneous system with innovative technologies which needs cutting edge solutions and synchronization. We help our clients to re-imagine and co-create best value technology solutions in a profoundly changed digital world!

Best Comprehensive Solutions for Information Systems Technology company has expertise in aligning SAP implementation to the business objectives helping derive optimum value of technology in the verticals of Public Sector, Manufacturing, Automobile, Retail, Media, Aviation, Banking and Petrochemicals.