SPA Manager

Job description / Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
- Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
- Ensure customer satisfaction by addressing client needs and promptly resolving any issues
- Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
- Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
- Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
- Regularly evaluate service quality and client satisfaction and make necessary adjustments
- Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
- Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
- Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Qualifications

- Degree or certification in hospitality management, business administration, or related field
- Five years of work experience as a spa manager or similar role
- Outstanding customer service skills
- Leadership and team management experience
- Understand and create financial reports, budgeting, and marketing strategies

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.