Soft Services Manager - Facilities Management

Job description / Role

Our client is leading hospitality and service provider in KSA, and currently seeking a Soft Services Manager. The role is based in the Jeddah, KSA

Responsibilities:
- Manage and oversee all soft services operations at the facility, including cleaning, ground services, landscaping, and office services.
- Develop and implement comprehensive soft services strategies to meet client requirements and quality standards.
- Lead, mentor, and guide the cleaning, ground services, landscaping, and office services teams to ensure optimal performance and efficiency.
- Coordinate with internal and external stakeholders to address client needs, resolve issues, and ensure client satisfaction.
- Monitor and evaluate soft services performance metrics, implement process improvements, and drive operational excellence.
- Ensure compliance with industry regulations, safety guidelines, and company policies across all soft services operations.

- Bachelor's degree in Facilities Management, Business administration or a related field
- Proven experience 7+ years in facilities management, particularly in large-scale projects and within the aviation sector.
- Strong leadership skills with the ability to motivate and guide a diverse team and customer centric approach
- In-depth knowledge of BICSc. Or APPA standard and facility operations, maintenance practices, and regulatory requirements.
- Proficiency in budget management, project planning, and performance monitoring.
- Certification in facilities management (e.g., CFM, FMP, IWFM, CIBSE) is a plus.

About the Company

Service

Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.

Knowledge

Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.

Care

At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.