Senior Supply Chain Business Analyst

Job description / Role

Job Purpose

This position exists to focus on the technical and analytical aspects of supply chain, planning, authority, and facilities systems management, enhancement, activation, services, and reporting. This role involves detailed analysis, system testing, support, and documentation, contributing to the efficiency and effectiveness of operations.

Key Accountability Areas

Process Documentation:
- Assist in creating and updating processes, procedures, workflows, manuals, and policies for supply chain, planning, authority, and facilities functions.
- Analyze supply chain, planning, authority, and facilities processes alongside the business to identify gaps and support workflow modeling and process improvements.
- Help document supply chain, planning, authority, and facilities requirements for projects and process improvement/automation efforts.
- Contribute to the development of end-to-end process documentation for supply chain, planning, authority, and facilities functions.
- Define, tackle, and eliminate process gaps through process engineering methodologies.

Systems Enhancement:
- Systematically review & continuously improve applied systems to cope with internal and external fluctuations.
- Defines application issues by conferring with clients and participating in root cause analysis for operational issues.
- Assist in managing risks and issues in functional processes and procedures.
- Support the continuous improvement of systems to adapt to internal and external changes.
- Assist in evaluating systems requirements and activation cycles.

Systems Testing:
- Develop test plans, test cases and execute these to ensure system is functioning as expected.
- Conduct testing and support the user acceptance testing process to ensure requirements are met and all gaps are addressed prior to implementation in production environment.
- Assist in testing new business enhancements in integration with relevant teams.
- Document, track and manage all issues identified by stakeholders to ensure they are addressed and resolved.

Systems activation:
- Accomplishes information systems and organization mission by completing related results as needed.
- Define and prioritize systems requirements as well as respective activation cycle.
- Develop and document end to end process of all functions within scope.
- Guide end users in proper system usage and utilization.
- Participate in creation of training materials and demonstrations for new enhancements or scenarios.
- Support to resolve issues in a timely manner. Work towards achieving customer satisfaction with optimal service quality.

Systems Reporting:
- Report overall progress and issues on a periodic basis.
- Guiding and supporting business with required reports and analysis.

Customer Relations:
- Achieve customer satisfaction through CRM

Role Accountability

HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.

Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.

Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:
- Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification
- Bachelor Degree in Information Mgmt. Sciences & Systems

Work Experience
- 4 to 6 Years

Technical / Functional Competencies
- Applications Development Standards and Procedures
- Applications Knowledge
- Applications System Analysis

About the Company

alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.

We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.

Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.

Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.

Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.