Reservation Agent

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

You will be part of a world leading hospitality brand Accor, offering many other perks such as;
- Competitive net salary
- Hotel opening bonus
- Monthly supermarket bonus card
- Social support bonus card every 3 months
- Monthly transportation allowance
- Free meals on duty at employee cafeteria
- Scholarship for successful university students (either employees or their children)
- Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
- Being member of the Accor & Levni family
- Learning & development programs
- Complimentary language classes, English, French, Spanish and more
- Career opportunities in our growing team
- A discount card to be used in Accor Hotels Worldwide
- Employee recognition incentive (Employee of the month)
- Staff appreciation party and other employee recognition events
- A job opportunity that is very easy to reach by Marmaray, Tram or Ferry.

What you will be doing:

As our next Reservation Agent, you will be:
- Responsible for all reservations over the phone or internet, e-mail and handles all associated operations
- Increases and optimises room sales in line with the brand and hotel's sales policy
- In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
- Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
- Handles reservations by applying the various step-by-step processes defined by the brand.
- Enters reservation details precisely and correctly.
- Ensures that information is passed on to the people concerned.
- Confirms the reservation; takes care over written communications.
- Communicates and cooperates with the other hotel departments.

- Guest focused personality is essential
- Demonstrate a passion for delivering exceptional customer service
- Experience is an asset
- Able to communicate in written and spoken English.
- Additional languages are a plus; French, Spanish, German, Italian, Russian, Arabic is preffered.
- Strong interpersonal and problem solving abilities
- Highly organized and detail-oriented
- Have a courteous and professional telephone manner
- Be proficient in computer systems and reservation software
- Ability to work independently and as part of a team.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.