Receptionist (Saudi National)

Job description / Role

As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience.

You'll also create a warm atmosphere that makes our guests feel at home, always.

- Check guests in, issue room keys, and provide information on hotel services and room location|

- Ensure required identification is taken from guests at check-in in line with local legislative requirements|

- Answer phones in a prompt and courteous manner|

- Up-sell rooms where possible to maximize hotel revenue|

- Answer, record, and process all guest calls, messages, requests, questions, or concerns|

- Record guest preferences in the system|

- Check guests out, including resolving any late or disputed charges|

- Accurately process all cash and credit card transactions using established procedures|

- Issue, control, and release guest safe deposit boxes in line with hotel procedures|

- Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|

-Take action to solve guest problems/complaints using appropriate service recovery guidelines|

- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|

- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

- Minimum education of Bachelor's degree in Hotel Management or relevant degree. -
- Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
- Strong interpersonal and problem-solving abilities are essential.
- Prior experience working with Opera or a related system

Your experience and skills include:
- Service focused personality is essential

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.