PEGA Developer - L3 Operations Support

Job description / Role

Job Description

- Provide L3 operations support for PEGA applications.
- Handle deployment and post-deployment issues to ensure seamless application functionality.
- Monitor application performance and implement enhancements as needed.
- Track all changes in the application, ensuring accurate documentation and version control.
- Perform defect fixing, ensuring timely resolution of issues to maintain application stability.
- Collaborate with other teams to ensure smooth integration and operation of PEGA applications.
- Maintain up-to-date knowledge of PEGA best practices and standards.

Personal Skills

- Excellent problem-solving and analytical skills.
- Ability to track changes effectively and maintain accurate documentation.
- Strong communication and collaboration skills.

Technical Skills

- Strong expertise in PEGA development and configuration.
- PEGA Development: Advanced knowledge of PEGA PRPC, PEGA BPM, and related technologies.
- Proficient in L3 operations support, including issue resolution and application monitoring.
- Operations Support: Experience in L3 support, deployment management, and application monitoring.
- Experience with deployment processes and post-deployment issue handling.
- Application Performance: Familiarity with performance tuning, monitoring tools, and enhancement techniques.
- Change Management: Proficiency in tracking and managing changes within a PEGA environment.
- Defect Fixing: Strong ability to identify, analyze, and fix defects in a timely manner.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.