Partner Experience Lead

Job description / Role

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

Careem Food is pivotal to our Super App ambition. We have already created waves in the market with our bold decision to become the region's first and only restaurant-centric food delivery platform, and are ready to scale and grow exponentially across markets. Come be a part of this exciting journey with us.

What you'll do

- Strictly adhering to partner on-boarding SLAs and training quality
- Analyze the daily orders data. In-depth store performance i.e. cancellations, acceptance rate, acceptance time, wait-in store time etc of the newly on-boarded partners
- Regular communication with partners on sharing their performance and working with them to improve their operational efficiency
- Building and documenting the processes and actions for catalog and operational efficiencies
- Regular field visits to gather market insights on Food deliveries and challenges to better understand market dynamics
- Work closely with the Performance team on identifying low performing merchants to target for integrations.
- Regular communication with other markets on knowledge sharing and identification of the best practices
- Provide feedback gathered from partners on product issues and suggest improvements that can enable them to provide better service to our captains and customers.

What you'll need

- Must hold a Bachelors' degree from a reputable university.
- English and Arabic fluency is mandatory.
- Must be currently based in Riyadh
- Minimum one year of work experience. (Preferably in operations at a tech company)
- Good communication and time management skills
- Basic understanding of data analysis and good command over MS Excel and other MS Office applications. (SQL and experience with other such tools would be an advantage).
- Aptitude to learn and grow.

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.