Logistics and Customer Service Manager

Job description / Role

The Logistics & Customer Service Manager role in Dammam, Saudi Arabia, oversees transportation, warehousing, import/export operations, and customer service functions within a chemical manufacturing and industrial product line. Reporting to the Regional Head of Supply Chain, the position requires strategic leadership to optimize efficiency, manage major client relationships, and implement operational improvements across a diverse team of employees.

Client Details

The hiring company is a prominent player in the chemical manufacturing and industrial sectors. They are likely a large-scale producer or distributor involved in the production, distribution, and supply chain management of chemicals and industrial products. Key clients served by this company may include major local and multinational entities, indicating their stature and involvement in critical industrial operations within the region.

Description

The key responsibilities for the role are as follows:

* Manage and optimize transportation, warehousing, import/export operations, and customer service functions.
* Lead a team of 25 employees, including supervisors and blue-collar workers, ensuring efficiency and performance.
* Develop and implement strategies to enhance operational efficiency and cost-effectiveness.
* Build and maintain strong relationships with major clients such as SABIC, Ma'aden, and Aramco.
* Oversee inventory control, ensuring accurate stock levels and minimizing inventory costs.
* Collaborate cross-functionally with finance, sales, and operations to meet organizational objectives.
* Implement and adhere to SOPs (Standard Operating Procedures) and regulatory requirements.
* Monitor and analyze departmental P/L (Profit and Loss) to drive financial performance improvements.
* Utilize SAP or other ERP systems for logistics and supply chain management.
* Lead training and development initiatives to enhance team capabilities and performance.

Job Offer

* Lead a team responsible for transportation, warehousing, import/export, and customer service functions in a prominent chemical manufacturing and industrial product line.
* Implement operational efficiencies and improvement strategies across the logistics function, contributing to the company's growth and success.
* Manage relationships with major multinational clients including , ensuring high service standards and customer satisfaction.
* Opportunity to work closely with senior management and regional supply chain leaders, enhancing leadership and strategic planning skills.
* Competitive compensation package including bonuses, VIP healthcare, schooling allowance, mobile allowance, and other fringe benefits, reflecting the company's commitment to employee well-being and professional growth.

* Strong background in chemical manufacturing or industrial sectors, familiar with logistics operations, import/export regulations, and warehouse management.
* Proven ability to develop and execute operational strategies that improve efficiency and reduce costs.
* Demonstrated success in managing relationships with major multinational clients ensuring high service levels and customer satisfaction.
* Skilled in leading and developing a diverse team of 25+ employees, fostering a culture of collaboration, motivation, and continuous improvement.
* Experience in managing departmental P/L (Profit and Loss), analyzing financial data, and implementing cost-saving initiatives.
* Excellent communication skills in both Arabic and English, adept at presenting and negotiating with stakeholders across different functions.
* Familiarity with SAP or other ERP systems is advantageous, along with proficiency in MS Office applications for reporting and analysis.
* Ability to thrive in a fast-paced environment, effectively prioritize tasks, and resolve complex operational challenges.
* A degree in Logistics, Supply Chain Management, Business Administration, or a related field is required, ensuring a solid foundation of theoretical knowledge coupled with practical experience.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.