Learning & Development Manager

Job description / Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Job Description

- To conduct training needs analysis per year identifying all the training required for the Hotel.
- To develop a comprehensive training plan of all training activities for the year to be reviewed quarterly and recommendations made where necessary.
- To liaise with professional bodies, training institutions and consultants to source out and develop with the appropriate program.
- To assist all departments in preparing for Talent and Culture Management Operations Review including conducting a self-audit for the Training Department.
- To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
- To plan the Hotel's Training Budget.
- To assist the Director of Talent and Culture in the smooth and efficient running of the Talent and Culture Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered.
- To manage and development the ambassadors, ensuring that they are developed to their maximum potential and efficiency and monitor their performance to Stay current with Training Philosophies and Methodologies.
- To manage an up-to-date Training Resources Centre fully-equipped with training facilities.
- To ensure the security of training facilities, equipment and materials.
- To assist the Executive Committee in identifying the training needs within each department.
- To advise the Director of Talent and Culture of any new support materials that would be beneficial to the Hotel.
- To respond to changes on the Talent and Culture Functions as dictated by the hotel.
- To ensure that the recommended quota of Departmental Trainers are trained and maintained for each department.
- To ensure the maximum utilization of Departmental Trainers are trained and maintained for each department.
- To regularly audit, evaluate and provide constructive feedback to Departmental Trainers on their performance.
- To initiate and implement regular training motivational program to motivate Departmental Trainers. To organize regular Recognition Programs for Departmental Trainers.
- To schedule regular meeting with respective Departmental Trainers and their Department Heads to discuss Training matters.
- To work the Departmental Trainers and ensure that they submit and conduct Monthly Departmental training Schedules.
- To plan, implement and monitor in conjunction with other members of the Management Team:
- Be Magnifique day - Orientation program
- Be Magnifique upcoming events
- Be Magnifique Ambassadors program
- School of Excellence.
- Hygiene Training
- Health and Safety Training
- Language Training program
- To implement and monitor the companies Training.
- To co-ordinate and monitor the following training programs:
- Departmental Management Development Programs
- Local Management Training Programs.
- To ensure a strong, creative and effective Ambassador Communication System within the Hotel to keep ambassadors informed on all training activities.
- To set-up and maintain an efficient filling system for proper maintenance of all training documentation, record and materials.
- To hold meetings with Corporate/Management Trainees to discuss areas of accomplishments and concerns and hold learning or sharing experiences sessions. - To keep Executive Committee Members and Departments Heads informed of Trainee's progress.
- To ensure timely submission of Quarterly Evaluation of these Trainees.
- To administer/co-ordinate both the "On and Off Job" components of Trainee Scheme.
- To compile Trainee Programs as necessary.

- At least 2 years of related work experience following associate degree or at least 3 years of work experience following undergraduate degree.
- Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.
- Computer Literacy: MS Office applications.
- Has good command of the legislation and procedures related to the job and department. Is familiar with other processes that affect the job. Is responsible for managing and/or implementing sub-process.
- Expected to integrate and coordinate an important unit of the facility.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.