L2 Application Support Engineer

Job description / Role

Job Description
- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with infrastructure service support team members.
- End to end Incident management including investigation and resolution .
- Ensure all production changes are made in accordance with life-cycle methodology and risk guidelines.
- Make configuration change or apply patch to meet customer requirements or resolve complaints.
- Drive product and process quality improvement.
- Minimizing customer escalations proactively with proper customer response and updates.

Personal Skills

The ideal candidates should have a previous experience in :-
- Linux admin
- WSO2, Outsystems
- OpenText

Technical Skills

The ideal candidates should have a previous experience in :-
- Linux admin
- WSO2, Outsystems
- OpenText

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.