HR Operations Manager

Job description / Role

We are seeking a talented, results-oriented HR operations manager in Saudi Arabia, with a strong passion for customer focus, to join our HR team. This role will be responsible for working closely with corporate HR team in China, HR business partner and operation services suppliers, to ensure the company HR operations in a high-performing, compliant level, with a continues growing employee satisfaction rate in KSA; all within a fast-growing environment. You will have the opportunity to draw on your extensive knowledge of HR operations in developing corporate policy and strategy, and ensure smooth business operations through successful implementation of key process improvements.

Job Summary:
The HR Operations Manager is responsible for overseeing all HR-related functions in compliance with both government and company regulations. This includes but not limits to managing employee lifecycle processes (onboarding, offboarding, probation periods), operating Saudi government websites, and handling iqama issuance and renewals.

Responsibilities:
• Manage onboarding, offboarding, and probation periods in line with company and government policies
• Operate and manage Saudi government websites for various HR functions (GOSI, Muqeem, Qiwa, MOL Abshar, MOFA, etc.)
• Supporting the Saudization management in KSA, monitoring the Saudization rate.
• Handle Iqama issuance, renewals, and cancellations.
• Ensure compliance with Saudi labor laws and company regulations.
• Maintain internal HR System and ensure employee-related data accuracy.
• Work with the HR services suppliers (including but not limited to outsourcing, VISA vendors) to perform in the agreed SLA and employee satisfaction rate.
• Synchronizing the HR operation related work regularly with corporate HR team in China.
• Supporting the HR operation strategy, performance level and contribute to the continuous improvement projects in KSA, in line with the corporate HR strategy.
• Join or lead cross-team HR projects and operations as needed.

• Bachelor or above degree.
• Excellent skills in oral and written English.
• 5+ years HR operation experience, working in a medium to high employee volume, fast growing business.
• Strong knowledge of Saudi labor laws and HR best practices.
• Self-driven, desire to work in a dynamic, aggressively growing environment.
• Structured in thinking and communication. Diplomatic and a proven ability to build relationships across functions/regions. Preferred to have experience working across cultures.
• Have the data acumen. Being able to dive deep the HR operation process as needed to identify the issues ahead and diagnose the root causes effectively.
• Emphasis on continuous improvement.
• Project experience is preferred. Knowledge of other fields of HR is a great plus.

Advantages of the Role:
• Join a supportive and collaborative team with a cohesive and positive atmosphere.
• Work within a company that offers a global perspective and international opportunities.
• Engage in meaningful work that supports both local and international business operations.
• Enjoy significant career growth and exciting opportunities in a dynamic environment.

Salary:
SAR 10,000 to 50,000 per month inclusive of fixed allowances.

About the Company

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better".

Established in March 2010, Meituan has helped transform the supply and demand of service and product retail across the digital landscape. As Meituan and Keeta continue to increase R&D investment and develop new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers.