Director of Spa

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

OVERSEE AND MONITOR DAILY SPA OPERATIONS

- Lead Spa team to maximize treatment bookings and yield management
- Facility walk-through to ensure that standards are met
- Ensure adherence of department and facility policies
- Establish professional business relationship with all vendors and increase Spa product inventories
- Oversee the Spa renovation project and the reopening

PROVIDE SPA / FITNESS EXPERIENCE THAT EXCEEDS GUESTS' EXPECTIONS

- Lead the team on a Heartist® approach to personalizing the guest experience at the Spa

DRIVE SPA REVENUE AND COST CONTROL

- Direct operations of facility, including short and long range strategic planning so that Spa operates cost effectively and efficiently
- Lead in implementation of 12-month marketing plan
- Identify new business and marketing opportunities
- Assist in the implementation of 12-month public relations program (calendar of events, media etc.)
- Work efficiently with Marketing Communications in all aspects of Spa/hotel promotion as required
- Promote and sell customized Spa programs to conference groups as required
- Meet with group meeting planners to sell Spa facility and programs as required
- Fiscal budgeting and analysis, including the preparation of annual budgets for the departments within the facility
- Approve payroll hours and hotel administered service charges / gratuity reports
- Review / approve purchase requisitions
- Prepare operations and capital improvement budget preparation
- Review expenditures to ensure that they are kept within operating budgets
- Review / approve all invoices before payment
- Review remuneration of salaried colleagues and independent contractors
- Control the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and services

MANAGEMENT AND LEADERSHIP OF THE SPA TEAM

- Recruit, train, develop and motivate members of the Spa team
- Ensure the establishment and execution of all departmental goals
- Conduct discussions /performance reviews with Spa team

INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM

- Act as a spokesperson for the Spa and the Brand
- Provide a level of Safety & Security for all guests/members
- Develop own knowledge and skills to grow as a business partner and leader

Qualifications:

- Minimum of 5 years of progressive experience in management position in Spa
- Experience in the hospitality industry is an asset
- Experience and education is one of the Spa disciplines of fitness or therapy is a significant asset
- Interpersonal skills to deal with guests and colleagues issues
- Good problem solving skills and effective decision maker

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.