Customer Care and F&I Executive | Al Futtaim Automotive | Electric Mobility | Riyadh

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

This role is to ensure that all finance, leasing and subscription contracts are running accordingly to set schedules, budget targets and Contract Requirements. Further to this will manage the relationship at all levels between the Clients, assigned teams and its supporting functions within the business. This must be achieved in the most cost effective and efficient way as continuous improvement is the paramount in achieving the financial and operational targets.

What you will do:
- To be the first escalation point when Clients require assistance.
- Liaise with sales team to originate new finance/leasing/subscription contracts
- Prepare financial contract documents that are submitted
- Follow a detailed process to originate new contracts
- Input details into a system to originate new contracts
- Complete tasks in a set time
- Inbound & outbound customer calling
- Monthly Fleet Reports
- Contract performance reports
- Unknown Damage & HSE - Documented Communication with Support Services
- Document Traffic Fines violations by the team
- Training, Coaching & Disciplinary reports
- Prepare monthly summary of invoices, and outstanding amounts
- Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction.
- Deal with all escalated customer complaints as per the agreed process.
- Carry out bi-monthly personal development sessions with each member of staff
- Attend and lead regular operational and team meetings
- Maintain and develop relationship between stakeholders within the business

Required skills to be successful:
- Experience and understanding of Finance, Rental or leasing operations team
- Experience and customer facing roles
- Proficient with technology (e.g Microsoft applications, adobe, outlook etc)
- Experience and proficient in problem solving and decision making

About the team:
This role will be reporting to the Customer Care and F&I Manager.

What equips you for the role:
- Bachelor's degree or equivalent
- Professional communication and presentational (written and verbal) skills
- Excellent interpersonal skills and high level of emotional intelligence
- Excellent customer interaction skills
- At least 1-year experience in operations role or similar role
- Over 2 years' experience working in the rental, leasing or automotive industry

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands such as Polestar and BYD.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.