Costumer Service Coordinator, Medium Voltage

Job description / Role

Job Purpose
This Position exists to assist in performing entery of nonconformity products data tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas
- Interface with customers and sales representatives to handle after sales service functions.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Monitor product order shipment to ensure on-time delivery to customers related to service functions
- Alert customers on shipping and flow issues in advance.
- Coordinate, analyze and improve customer service functions to meet company goals
- Maintain database of customer sales order and their comments/complains Maintain computerized information systems and SAP services and warranty data.
- Plan and co-ordinate transportation of materials related to service functions

Role Accountability
- Collaborate with teams to get the work effectively achieved.
- Ensure effective communication with peers and managers, and show openness to directions and feedback.
- Execute the planned activities to meet the operational and development targets as per delivery schedules.
- Use resources effectively to achieve objectives within efficient cost and time.
- Solve any related issues arise and escalate any complex operational problems.
- Follow quality requirements and specifications for products or processes or related activities.
- Execute related tasks as per defined policies and procedures.
- Comply to related procedures and work instructions.
- Adhere to all Safety procedures and regulations.

Academic Qualification
- Diploma Degree in Administration Institute

Work Experience
- Fresher - 0-2 years

Technical / Functional Competencies
- Accountable
- Adaptability
- Communication
- Conflict resolution
- Creativity
- Initiative
- MS Office
- Teamwork
- Time Management
- Well Organized
- Work under pressure

About the Company

alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.

We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.

Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.

Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.

Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.