Aftersales Manager | BYD Automotive

Job description / Role

Aftersales Manager| BYD Automotive | Jeddah

Job Requisition ID: 163358

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:
To drive the achievement of set targets - revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center's performance to consistently deliver seamless customer experience. Define organizational policy and other factors that have a critical impact on the job.

What you will do:
- Drive branch performance to achieve
- Sold hours' target
- Revenue target
- Accessory and SMC sales
- Recovery rate target Sales Operations
- Ensure and monitor optimal capacity of resources in the service center to deliver Total Quality Management and improve service retention.
- Compliance to local Government and Principal Policies and procedures to minimize Operational Risk at the service center.
- Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
- Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
- Conduct daily meetings with the Reception Manager/Supervisor, Workshop Manager and Parts team to align them on the targets and performance expectations
- Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
- Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining, but not limited to:
a) Distributor Department
b) Customer Engagement Centre
c) Customer Relations Department
d) Vendors & Marketing team
e) CRM; Business process and Mystery Shopping
- Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.
- Manage facility to comply with the Brand Corporate Image standards as well as HSSE standards
- Ensure 100% compliance with Standard Operating Procedures
- Complete Brand integration and relationship management of all Aftersales related activities for aiding the growth of Aftersales volumes and margins for the branch.
- maintain the profitability of their dealership while controlling expenses and maintaining customer and employee satisfaction

Required skills to be successful:
- Knowledgeable & experienced in all sorts of reports ( SAP, Forecasts, Audits, HSSE report, Branch Audit )
- Knowledge of Automotive dealer / distributor business processes
- Strategic problem resolution skills, ERP skills, ability to lead change processes, and provide coaching and leadership.

About the Team:
Reporting to Aftersales Operations Manager, you will be an individual contributor and working in a busy Aftersales environment.

What Equips You For The Role:
- 10 years overall experience with Automotive dealerships; of which a minimum of 5 years in aftersales at managerial level.
- Bachelor of Engineering, preferably Automotive or Business Management or equivalent.
- Knowledgeable & experienced in all sorts of reports ( SAP, Forecasts, Audits, HSSE report, Branch Audit )
- Market awareness and understanding
- Good coordination and problem solving skills.
- Excellent communication skills, verbal, written and presentational
- Excellent Microsoft office skills (Microsoft Excel)

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.