Mini Bar Supervisor - Raffles

Job description / Role

Raffles Doha is seeking an experienced and proactive Mini Bar Supervisor to lead our mini bar team. The Mini Bar Supervisor will be responsible for overseeing the daily operations of the mini bar service, ensuring that all guest rooms are stocked and maintained to the highest standards. This role requires a strong leader who can manage inventory, supervise staff, and provide exceptional service, all while upholding the luxury standards synonymous with Raffles Doha.

Key Responsibilities:

Team Leadership:

- Supervise, train, and motivate the mini bar attendants to deliver exceptional service.
- Schedule and assign duties to the mini bar team, ensuring coverage and efficiency.
- Conduct regular performance evaluations and provide feedback to team members.

Operational Management:

- Oversee the daily replenishment and restocking of mini bars in guest rooms.
- Ensure that all mini bar items are fresh, correctly priced, and presented in an appealing manner.
- Monitor and maintain the cleanliness and organization of mini bar storage areas.

Inventory Control:

- Conduct regular inventory audits to ensure accuracy and prevent shortages or overstocking.
- Manage the ordering of mini bar products, ensuring optimal stock levels at all times.
- Coordinate with suppliers and the purchasing department to source and receive products.

Guest Service:

- Handle guest inquiries, complaints, and special requests related to the mini bar with professionalism and efficiency.
- Ensure all mini bar charges are accurately posted to guest accounts.

Quality Assurance:

- Inspect mini bar equipment regularly and coordinate with maintenance for any repairs or replacements needed.
- Implement and uphold Raffles Doha's quality standards, ensuring consistency across all mini bars.

Compliance and Hygiene:

- Ensure that all mini bar operations comply with hotel policies, health regulations, and safety standards.
- Train the mini bar team on proper food handling, hygiene, and sanitation practices.

Qualifications:

- Experience: Minimum of 2 years of experience in a supervisory role within the Food & Beverage department, preferably in a luxury hotel setting.

Skills:

- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Proficient in inventory management systems and hotel property management systems.
- Strong communication skills, both verbal and written.
- Attention to detail and a commitment to maintaining high standards.


Personal Attributes:

- Customer-Oriented: Passionate about delivering luxury service and exceeding guest expectations.
- Problem Solver: Able to handle challenges efficiently and with a calm demeanor.
- Reliable and Trustworthy: Demonstrates integrity and dependability in all aspects of the job.
- Professionalism: Maintains a polished appearance and represents the Raffles brand with pride.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.