In-Room Dining Manager

Job description / Role

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Role Overview: The In-Room Dining Manager will oversee the operations of the in-room dining department, ensuring that all guests receive top-notch service and a memorable dining experience. This role requires strong leadership, excellent communication skills, and a passion for delivering exceptional guest service.

Key Responsibilities:

- Operational Leadership: Manage and supervise the day-to-day operations of the in-suite dining service, ensuring efficient and smooth service delivery.
- Guest Experience: Oversee the preparation and presentation of in-suite dining orders, ensuring that all food and beverages are delivered to the highest standards.
- Team Management: Lead, train, and motivate the in-suite dining team, fostering a positive work environment and ensuring high levels of staff performance and guest satisfaction.
- Quality Control: Monitor and maintain the quality and consistency of food and service, addressing any issues or feedback promptly and effectively.
- Menu Management: Collaborate with the culinary team to develop and update in-suite dining menus, incorporating guest preferences and seasonal offerings.
- Inventory Management: Oversee inventory levels, ensuring adequate stock and efficient use of resources while minimizing waste.
- Guest Relations: Handle guest inquiries and special requests with professionalism and attention to detail, ensuring that all guest needs are met and exceeded.
- Compliance: Ensure compliance with health and safety regulations, as well as company policies and procedures.

Qualifications:

- Education: Degree or diploma in Hospitality Management, Culinary Arts, or a related field is preferred.
- Experience: Minimum of 3-5 years of experience in a similar role, with a strong background in luxury hotel or restaurant operations.
- Skills: Proven leadership and team management skills, excellent communication and interpersonal abilities, and a keen eye for detail.
- Knowledge: Familiarity with in-suite dining operations, menu planning, and inventory management.
- Language: Proficiency in English is required; knowledge of additional languages is a plus.

Personal Attributes:

- Guest-Centric: A genuine passion for delivering outstanding guest experiences.
- Adaptable: Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Innovative: Creative thinking and problem-solving skills to enhance service offerings and address guest needs.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.