Duty Manager

Job description / Role

Are you a lifelong learner passionate about delivering exceptional guest experience? As a Duty Manager, you will oversee the daily operations of the front desk, ensuring guest satisfaction, and maintaining operational excellence.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and worldwide!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Consistently offer professional, friendly and engaging service
- Lead and manage all aspects of the Front desk and ensure all service standards are followed
- Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
- Advise the Front Office Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
- Handle guest concerns and react quickly, logging and notifying proper areas.
- Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest's complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel's Interest
- Balance operational, administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards

- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities
- Previous leadership experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Fluency in English; additional languages are a plus

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.