Mohammad Agashiwala

Mohammad Agashiwala

Service Delivery Manager, ADNOC Distribution

Abu Dhabi, UAE
Contact
Request a Business account
to Reach Mohammad and Similar
Professionals

Experience

Incident and Problem Manager (Service Delivery)

ADNOC Distribution
Aug, 2022 - Present
Abu Dhabi, UAE

IT Service Desk Manager

Cantaloupe Information Technology
Sep, 2019 - Mar, 2021
Dubai, UAE

ICT Service and Support Lead

United Al Saqer Group (Abu Dhabi Motors L.L.C.)
Aug, 2017 - Sep, 2019
Abu Dhabi, UAE

Senior Associate (IT Service Management Lead)

Cognizant Technology Solution
Aug, 2016 - Jun, 2017
Pune, India

Sr. Technical Associate (Shift Manager)

Sears Holdings India
May, 2014 - Aug, 2016
Pune, India

Sr. IT Operations Management Associate

Avaya India
Jun, 2012 - May, 2014
Pune, India

Networking Associate

CompuCom CSI Systems
Mar, 2011 - Apr, 2012
Pune, India

Education

Bachelor(BSc/BA), Engineering (Computers)

Pune, Maharashtra, India
Aug, 2006 - Aug, 2010

Certificates

ITIL 4 Managing Professional Transition

Axelos, India
2021

ISO 20000:2011 Lead Auditor

BSI, UAE
2018

ITIL v3 Service Strategy

EXIN, India
2016

CCNA Voice (640-461)

CISCO, India
2014

ITIL v3 Continual Service Improvement

EXIN, India
2013

ITIL v3 Service Operations

EXIN, India
2013

ITIL v3 Foundation

EXIN, India
2012

Cisco Certified Network Associate – CCNA (640-802)

CISCO, India
2011

IT Skills

ITIL 4, IT Service Management, IT Service Delivery, IT Operations Management, Incident, Change, Problem, Configuration, Knowledge, Capacity, Demand Management, Service Level Agreements (SLA), Key Performance Indicators (KPI), ISO 20000:2011 Implementation and Auditing, Service Desk Management, Service Desk tools - Manage Engine, Remedy, ServiceNow

Languages

English, Hindi
Find Top Talent
10 million professionals
Trusted by 10,000+ employers
Start recruiting now