Mohamed AbdelAzeem

Mohamed AbdelAzeem

Operations and Client Success Manager, Raya Contact Center

Cairo, Egypt
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Professionals

Experience

Operations and Client Success Manager

Raya Contact Center
Sep, 2020 - Present
Cairo, Egypt

Operations Call Center Manager (Telecom / Banking / Insource & FMCG)

Raya Contact Center
Jan, 2016 - Sep, 2020
Cairo, Egypt

Technical Support Senior Account Manager

Raya Contact Center
Aug, 2015 - Dec, 2015
Cairo, Egypt

Technical Support Account Manager

Raya Contact Center
Apr, 2014 - Aug, 2015
Cairo, Egypt

Technical support Inbound Team Manager

Raya Contact Center
Jul, 2012 - Mar, 2014
Cairo, Egypt

Customer Care - Inbound Call Center Team Leader

Vodafone Egypt
Nov, 2009 - Jun, 2012
Cairo, Egypt

Customer Relation Supervisor- Medical Department

Alpha Lloyds Broker Insurance
Jun, 2008 - Oct, 2009
Dubai, UAE

Claims Examiner

General Insurance Division
Sep, 2007 - May, 2008
Dubai, UAE

Education

Bachelor(BSc/BA), Business Admin

Helwan, Cairo, Egypt
Sep, 1998 - Jul, 2002

Certificates

COPC Implementation Leader

COPC, Egypt
2017

Six Sigma Green Built

QAI, Egypt
2017

IT Skills

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Languages

English, Turkish, Arabic
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