Manzoor Ahmed

Manzoor Ahmed

Service Manager - Service & Commercial Management, Vodafone Global Service Pvt. Ltd

Bangalore, India
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Professionals

Experience

Service Manager - Service & Commercial Management

Vodafone Global Service Pvt. Ltd
Mar, 2020 - Present
BANGALORE, India

Problem Manager - Jeopardy and Problem management

Vodafone Global Service Pvt. Ltd
Oct, 2018 - Feb, 2020
BANGALORE, India

Escalations specialist - Level 1 Escalations

Vodafone Global Service Pvt. Ltd
Aug, 2014 - Sep, 2018
BANGALORE, India

Support Executive- Incident Management

Longtail Web Services Pvt Ltd
May, 2013 - Aug, 2014
BANGALORE, India

Customer Care Executive

Sukvarsha Solutions
Feb, 2011 - Apr, 2013
Hyderabad, India

Education

Bachelor(BSc/BA), English

Gitam University, Karnataka, India
May, 2016 - May, 2018

Other, Maths

Intermediate Public Examination, Array, India
May, 2003 - Mar, 2005

Other, Maths

Secondary School Education, Array, India
May, 2002 - Mar, 2003

Certificates

ITIL V3

Axelos, India
2016

IT Skills

CCNA, ITIL, REMEDY, SERVICE LEVEL AGREEMENTS, AMDOCS, BILLING, WEB SERVICES, SWITCHING, SELF-ORGANIZING MAP, BMC

Languages

English, Urdu, Telugu, Hindi
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