Fahad Al-Dakheel

Fahad Al-Dakheel

Customer Service & Quality Manager, Veda Holding

Riyadh, Saudi Arabia
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Professionals

Experience

Customer Service & Quality Manager

Veda Holding
Dec, 2021 - Present
Riyadh, Saudi Arabia

Project Manager – Customer Service Management KSA

Henkel Arabia for Home and Personal Care Products
Dec, 2020 - Nov, 2021
Riyadh, Saudi Arabia

Customer service Manager

Trade Union Co-operative Insurance Co.
May, 2017 - Nov, 2020
Khobar, Saudi Arabia

Customer Service Specialist

Olayan Kimberly-Clark - GCC Region
Jan, 2015 - Apr, 2017
Khobar, Saudi Arabia

Customer Service Supervisor

Gulf Stabilizers Industries
Jan, 2011 - Dec, 2014
Jubail, Saudi Arabia

Claims Services Executive

Al-Tawuniya Company
Jan, 2010 - Dec, 2010
Khobar, Saudi Arabia

Operations Assistant

Yusuf Bin Ahmed Kanoo Company
Feb, 2004 - Dec, 2009
Dammam, Saudi Arabia

Receptionist / Secretary

Waha Electric Supply Company
Nov, 2002 - Feb, 2004
Dammam, Saudi Arabia

Education

Bachelor(BSc/BA), Business Administration

Al-Imam Muhammad Ibn Saud Islamic University, Saudi Arabia, Saudi Arabia
Dec, 2013 - Jan, 2018

Other, Associate Degree

Computer Technology, Dammam, Saudi Arabia
Apr, 2006 - Nov, 2008

Certificates

Customer Service Management

Meirc Training & consulting, UAE
2019

Customer Service Excellence

BIBF Leading Excellence, Saudi Arabia
2019

Customer Service in insurance / Motor & Medical

BIBF Leading Excellence, Saudi Arabia
2019

Information security and business continuity

IT Security consulting & training, Saudi Arabia
2018

Insurance Foundation Certificate

The Institute of Finance, Saudi Arabia
2017

Basic Business Writing Course

Yousif bin Ahmed Kanoo, Saudi Arabia
2004

Basic English Course

Al-Hassan ELS, Saudi Arabia
2003

IT Skills

SAP, MS Office, Qlikview, Orakel

Languages

Arabic, English
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