Technical Support Engineer (Fire Fighting System) | Jobs in Dubai, UAE by National Fire Fighting Manufacturing FZCO (NAFFCO) | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

- Reviewing Engineering Request for Estimation, Shop drawing & submittal, to verify and reconfirm if the details provided by customer is sufficient to carry out their request and ensure timely submission of ERF (Time frame within a day) and to coordinate with CRM Team for discrepancy in project details.
- Technical support for sales & marketing.
- Responsible for all technical meeting with Contractor, Consultant, Client.
- Responsible for Providing system presentations (SPK, FF, FM200, FOAM, IG, DELUGE) for Contractor, Consultant, Client.
- Assisting consultant & contractor during factory visits.
- Pre Estimation Site inspections/Site visit/site survey.
- Respond to customers' enquiries in a timely manner with precise solution.
- Submitting Histograms/reports on weekly basis about the Sales enquiries/output from engineering etc. to the Marketing Head.
- Follow up sales and marketing with their pending enquiries, where there is major issues.
- Estimation (only for supply jobs), if urgently required.
- Immediate support for marketing job engineering requirements in early stage.
- Verifying details for the copy quotations.
- Providing system presentations (SPK, FF, FM200, FOAM, IG, DELUGE, FA, EM, VE) for the NAFFCO new joined sales/marketing engineers.
- Perform additional tasks as assigned from time to time assigned by Marketing Head

Requirements:

- A degree preferable in Mechanical engineering.
- Minimum of 3-5 years of experience in technical support for fire fighting systems.
- Experience working in the fire protection industry.
- Strong knowledge of fire fighting system components and their functions.
- Effective communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Attention to detail and strong organizational skills.

ABOUT THE COMPANY

Since National Fire Fighting Manufacturing FZCO (NAFFCO) was established, it has grown to become the largest fire fighting equipment manufacturer in the Middle East and one of the top manufacturers worldwide.

The companys core business focuses on design, manufacture, supply, installation and after sales services with our highly trained and experienced technicians and engineers for fire fighting products ranging from basic fire extinguishers to highly sophisticated fire engines. The company provides total fire protection solutions to the most prestigious developments around the world, including residential buildings, commercial complexes, telecommunication centers, industrial installations, oil refineries and petrochemical plants and airport installations.

With its presence in over 100 countries, NAFFCO headquarters is located in United Arab Emirates, where a wide range of innovative fire fighting equipment is manufactured with the companys state-of-the-art technology.

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