Speciality Waiter/Waitress | Jobs in Dubai, UAE by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

As a Speciality Waiter/Waitress at Banyan Tree Dubai, you play a vital role in delivering exceptional food and beverage service, ensuring guest satisfaction objectives are met. Your friendly and attentive approach, combined with efficient service, contributes to an unforgettable dining experience for our guests.

Responsibilities

- Provide personalized service, ensuring guests have a memorable dining experience.
- Welcome guests warmly, accurately take orders, and offer recommendations.
- Set up tables meticulously, creating an inviting atmosphere.
- Deliver service according to standards and sequence.
- Have a comprehensive understanding of the menu to assist guests.
- Ensure guest expectations are exceeded through attentive service.
- Offer expert advice on food selections based on guest preferences.
- Coordinate with kitchen and bar staff for smooth service.
- Collaborate with stewarding and housekeeping to ensure smooth operations.
- Implement up-selling techniques to maximize revenue.
- Report any defects to supervisors and maintain cleanliness.
- Handle guest complaints effectively or escalate as needed.

Requirements:

Experience/Certificates/Education

- Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel or high-end restaurant setting.
- Strong interpersonal and communication abilities.
- Friendly and hospitable approach, prioritizing customer satisfaction.
- Proficiency in problem-solving and handling guest inquiries with tact.
- Excellent organizational skills with keen attention to detail.
- Knowledge of inventory management and billing procedures.
- Good oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Ability to work independently and efficiently in a dynamic and fast-paced environment.
- A passion for delivering exceptional customer service.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
- Maintain a clean, tidy and well-groomed appearance consistently.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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