Senior Sales Associate

- Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
- Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping, and inform the Manager of unavailable and nonperforming products
- Report occurring operational issues or problems in a timely manner, suggest solutions or escalate them as appropriate, ensuring and operational effectiveness at all times
- Conduct on-the-job training and demonstration for new and existing employees within scope of work, and contribute to their professional development for increased performance and customer satisfaction
- Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated
- Communicate sales plans and targets to the Shop/Department team, assign routine and non-routine tasks to Sales Associates, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed
- Watch for and prevent security risks and thefts, and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss
- Verify that the shop floor and shelves are kept clean and tidy at all times, and replenish on a continuous basis the shop shelves in order to guarantee availability of products at all times
- Prepare staff schedule to ensure that the Shop/Department manpower is effectively matched to the shop's operational requirements in a cost effective manner
- Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets

Requirements: