Reservations Agent | Jobs in Dubai, UAE by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Job Description

- Understand the key principles of ACCOR'S Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate Restrictions, hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations
- Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Responsible for effective implementation and compliance with ACCOR'S Core Reservation Standards
- Achieve targeted goals in the LQA Hotel Mystery Shopping calls
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Create hierarchies/relationships between Corporate Accounts
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel's telephone system
- Maintain the Reservation correspondence
- Support the Reservations Manager and/or Revenue Management leader with special projects as required.

Requirements:

PERSONAL ATTRIBUTES

- Ability to adapt to changing environment.
- Attention to Detail
- Ability to handle multiple tasks
- Ability to organize work flow

Qualifications

- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.

EXPERIENCE

- Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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