JOB DESCRIPTION / ROLE
Company Description
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
Would you like to do the opening of our Mama Shelter Dubai
THE MISSION
Ready to take charge and make every reservation shine? We're opening a position of Reservation Supervisor who's eager to bring their expertise and enthusiasm to our dynamic team at Mama Shelter Dubai!
Your mission, should you choose to accept it:
- Keep a keen eye on daily reservations to ensure we're hitting our response time targets and maintaining top-notch quality for guest details, rates, and payments.
- Organize and lead on-the-job and weekly training sessions for your team, making sure everyone's skills are sharp and up-to-date.
- Stay ahead of the game by keeping your team informed about all hotel updates, changes, and special promotions.
- Spot-check reservations from the previous day and give VIP arrivals the royal treatment they deserve.
- Master and oversee all duties and tasks, ensuring that your team performs with efficiency and meets our high standards.
- Assist the department head with reports, documents, duty rosters, and other management tasks as needed.
- Embrace a sales-focused mindset, supporting the sales team with a positive attitude and consistent approach.
- Protect our guests' and staff's information with the utmost security and confidentiality.
- Be the friendly voice on the phone, making a great first impression and handling every guest with tact and patience.
- Communicate clearly, help others with a smile, and keep a sharp eye on accuracy for processing reservations and room requests.
- Stay flexible and diplomatic, especially when dealing with challenging situations or demanding guests.
Requirements:
- You're the pro in tough situations : Always one step ahead, you stay calm and make the right call when things get tricky.- You're as real as it gets : Integrity and professionalism are your middle names, and you always keep it 100% honest.
- Transparency is your thing : Your motives, methods, and goals are clear as day. No smoke and mirrors here!
- You own your oops moments : Mistakes happen - you own them, learn from them, and help the team avoid them next time.
- Business with a heart : You believe in doing things right, with honesty and fairness. No shortcuts.
- You keep secrets safe : Confidentiality is your superpower. Sensitive info stays in the vault.
YOUR LITTLE EXTRAS:
- You always follow through : When you commit, you deliver. Every time.
- Team player (and solo star) : Whether you're working with the squad or flying solo, you nail it.
- Your vibe is positive & approachable : You've got that energy that lifts the room, for both your colleagues and guests.
- You know your people : You take the time to get to know your teammates and our guests. Relationships matter.
- You've got everyone's back : We're all in this together - one big family making magic happen.
Additional Information
We're sure you know the beat :
1st verse : We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus : After the successful telephone interview, we will see you at Mama or online, be ready!
(chorus x2 depending on the position)
Last verse : Mama won't leave you wondering; you will have an answer from us whatever the outcome.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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