Office Admin and Customer Service Representative

Responsibilities:

Customer Interaction:

- Meet and greet walk-in customers, directing them to the appropriate service advisor.
- Collaborate with service advisors to ensure seamless customer service.

Job Card Management:

- Create job cards in the CRM upon receiving cars/wheels, following service advisor instructions.
- Record time spent and consumables used in each job card daily.
- Monitor schedule adherence and remind service advisor in case of time overruns
- Promptly update customers on work status and communicate any delays.

Invoicing and Accounts

- Generate invoices and receipts using Zoho Books upon completion of services.
- Share statement accounts with credit customers and follow up on payments when due.
- Handle and maintain the petty cash and share the ledger with Head office daily basis
- Record all the expenses and bills in Zoho Books
- Submit the bills to head office for reimbursement on a weekly basis

Inventory and Procurement:

- Issue consumables for ongoing jobs and works
- Coordinate with the procurement team to purchase parts, spares & consumables required to complete the work
- Share purchase orders with Vendors and follow up on pending or new inquiries
- Responsible for all inward and outward (physical movement) stock
- Responsible for carrying out a weekly stock count and sharing the report to the Head office

Other Admin Tasks:

- Ensure cleanliness and tidiness of the office and workshop all the time
- Ensure a well-maintained and hygienic office space, including office desks, pantry and eating place, stores, storage room, and other areas.
- Inform and update the HO Admin and/or HR if any repairs and maintenance-related employee queries and direct them to the HR department as needed.
- Manage office supplies, pantry and cleaning items and place orders when necessary.
- Maintain and organize files, records, and documents both in physical and digital formats

Requirements:

Salary:
AED 4,000 to 5,500 per month inclusive of fixed allowances.
Additional benefits: As per UAE Law, Family insurance.