JOB DESCRIPTION / ROLE
Company Description
OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
As the Night Manager, you will be responsible for overseeing the hotel's operations during the night, ensuring the safety and comfort of our guests. You will manage a small team, handle guest inquiries and emergencies, and ensure that all hotel standards are maintained.
This role requires a proactive leader with excellent problem-solving skills and a strong commitment to customer service.
Key Responsibilities:
- Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
- Manage and support the night staff, including front desk and security.
- Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
- Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day's operations.
- Take phone booking for reservations and monitor the overnight reservations email account.
- Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
- Liaise with other departments to ensure seamless operations and communication.
- Uphold the hotel's standards and policies, ensuring compliance with health and safety regulations
Requirements:
- Previous experience in a supervisory or management role within the hospitality industry, preferably in a night shift capacity.- Strong command in English and Arabic required.
- Ability to remain calm under pressure and handle emergency situations efficiently.
- Proficiency in hotel management software and front office systems.
- Flexibility to work night shifts, including weekends and public holidays.
- Valid driver's licence is essential.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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