IT Support Technician

Parsons is looking for an amazingly talented IT End User Support Technician to join our team!

What You’ll Be Doing:

- Provides analytical and IT technical support in person and remotely to end users of Parsons personal computers, workstations and related software and hardware.
- Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
- Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
- Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
- Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
- Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
- Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
- Reporting to IT site lead.
- Provides IT on call support for nonbusiness hours (Weekends and Holidays).
- Performs other responsibilities associated with this position that may be appropriate.

Requirements: