IT Consultant | Jobs in Dubai, UAE by Agile Consultants | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Job Responsibilities:
- Manage LAN/WAN/Internet by administrating the network and performing troubleshooting when required. Furthermore, initiate problem-solving efforts by contacting support personnel within the company or external vendors/ISPs (Internet service providers).
- Provide IT inputs to various factory/office projects in the local company and make sure the required IT infrastructure is in place as per business requirements.
- Assist and support end-users by troubleshooting IT systems and software, registering, and following up on caretaker tickets.
- Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.
- Oversee all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated in the End-to-End Framework by regular KPI reporting and monitoring.
- Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.
- Maintain existing application systems, workflows, and databases by following business requirements and guidelines and proposing the best solutions through efficient feasibility studies.
- Ensure that Digital IT tools are used effectively by conducting training and this becomes a source of competitive advantage. Have a strong focus on current technological developments, contribute, and recommend solutions.
- Implement local/regional enhancement projects in line with global and regional strategies through the development/integration of new solutions and business partners.

Requirements:

- Must possess 2-3 years of strong experience in the field of Information Technology.
- Bachelor’s Degree in Computer Science or other relevant fields.
- ITIL Foundation – preferred but not a must.
- Fluency in English.
- MS Office Tool Superuser or proficient level is preferred.
- Certification in CISCO / Microsoft Power Apps or equivalent is preferred.
- Able to work independently.
- Good experience with infrastructure, switchers, routers, Power BI reports, and creating apps.
- Should be able to work independently (training will be provided).
- Should be able to move around Production and lab departments with coveralls and safety shoes when needed.
- Should have experience on-site/on-field interacting with end-users.
- A mix of experience handling infrastructure (networking, cabling, Cisco switches) and also Windows and application support.
- Demonstrated experience in implementing any new technologies.
- Female candidates are required.

Salary:
AED 14,000 to 15,000 per month inclusive of fixed allowances.

ABOUT THE COMPANY

Agile Consultants is a talent solutions company in Dubai that focuses on tapping into the complete potential of individuals and organisations. Our expert team of recruiters work closely with clients and candidates to ensure best results in terms of recruitment and successful placement in GCC, Middle East & Africa regions. Our specialities include but are not limited to Talent Sourcing, Executive Search, Niche Talent Acquisition, Head Hunting & C-Suite Hiring.

With over 20 years in the United Arab Emirates region, we have built a strong network of partners and affiliates, allowing us to assist job seekers and employers with the same passion.

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